Returns and Exchanges

We have a hassle-free 30-day return and exchange policy.

    If you request an RMA (return merchandise authorization) within 30 days of purchase, please contact us by email first (mailto: contact@ustellar.com), then a return shipping label will be emailed to you. We do not mail physical labels.
    RMAs are approved for issues pertaining to manufacturing defects, dissatisfaction and misshipments.
    Returned merchandise needs to be in original packaging and condition. Make sure to include all materials, manuals, instructions, etc. A 15% restocking fee will be applied to products missing materials or no longer in original condition.
    Please allow 7 business days to see a refund on your credit card statement.
    We do not refund shipping.
    We have a 30-day exchange policy. We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.
    For warranty returns passed the 30 days, please contact us so we can make sure we are providing you with the best possible technical support.