FAQ - Novostella Smart Light Strip (EN)


Q1: Can I extend the strip light with one power adapter?

A1: One power adapter only supports 1 x 5M strip light, we do not recommend extending it.




Q2: Unable to find strip light when ‘Add Device?

A2: Quickly, repeatedly plug and unplug the strip light 3 times (on-off-on-off-on-off-on) till the strip light enter strobe mode. Follow steps on Part Two to pair strip light with Magic Home Pro App.



Q3: Failure to add strip light during WiFi Connection process.

A3: If you can not connect your devices to ‘SmartLife-xxxx’; please try ‘undefined-xxxx’ from the WiFi list.

When adding light, please:


 (1) Confirm that the strip light, smart phone and router are close to each other.

 (2) Confirm that both router network and smart phone function well.

 (3) Confirm that the router password entered is correct.

 (4) Confirm that the device being added is under 2.4 WiFi channel. Enable the broadcast and do not allow to hide Wi-Fi.

(5) Confirm that the router’s encryption method is WPA2-PSK and the authentication type is AES, or both are set up as automatic.

(6) Confirm your Wi-Fi name only contains letters and number, e.g.:abcd1234.

(7) If the amount of your router’s connected devices reaches the limit, please try to turn off some device's Wi-Fi connection and connect again.

(8) If the router enables MAC address filter, please try to remove the device from MAC filter list and make sure the router allows the device to be connected.




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